How to Grant Collaborator Access

In some cases, the Quanix Support Team may need temporary access to your Shopify admin to investigate an issue, review your configuration, or help you set up the app.

Shopify Collaborator accounts allow us to securely access the necessary areas of your store without requiring your Shopify login credentials.

You remain in full control of the access and can remove it at any time.

What we need

To send you a collaborator request, please provide:

• Your Shopify store domain, for example: your-store.myshopify.com
• Your Shopify Collaborator code

How to find your Collaborator code

From your Shopify admin:

1. Go to Settings.
2. Open Users.
3. Find the Collaborators section.
4. Copy your Collaborator code.
5. Send the code to our support team.

For more information, you can also refer to Shopify's official documentation:

https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts#collaborator-codes

What happens next?

Once we receive your store domain and Collaborator code, our team will send a collaborator request to your store.

Please review and approve the request from your Shopify admin.

We only request the permissions necessary to investigate and resolve your issue.

Need help?

If you need any further assistance, feel free to contact us at [email protected].